Frequently Asked Questions
Everything you need to know about your dark journey with Killstar.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's progress.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your products vegan-friendly?
A significant portion of our range is 100% vegan. We use high-quality synthetic leathers and furs; look for the 'Vegan' icon in the product descriptions.